Otterburn Legal Consulting
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What my clients say

A number of clients have very kindly given me feedback on how they found our support:

“Andrew’s help in assisting our firm to take stock and make difficult decisions to change was invaluable. He turned a potentially difficult and divisive situation into a positive outcome, seemingly with ease. I highly recommend his services.”

“We have very much enjoyed working with you and the whole experience has been hugely beneficial to the firm.  When we first considered possible facilitators, your fee was by far the highest, but it was apparent immediately that we would receive far more from your involvement, than the simple facilitation of an away day.  The latter would have been of very limited assistance to the firm.  The time you spent with partners and staff before the retreat, enabled you to get under the bonnet of the our firm and understand what makes it tick and how it could be refined/retuned.  Your communication skills with partners and staff must also have been excellent, as they were able to discuss matters openly with you, which some might have been wary about doing, as they might have perceived you to be the “hired gun”!  

“We have very much enjoyed working with you and the whole experience has been hugely beneficial to the firm.  

 When we first considered possible facilitators, your fee was by far the highest, but it was apparent immediately that we would receive far more from your involvement, than the simple facilitation of an away day.  The latter would have been of very limited assistance to the firm.  The time you spent with partners and staff before the retreat, enabled you to get under the bonnet of the our firm and understand what makes it tick and how it could be refined/retuned.  Your communication skills with partners and staff must also have been excellent, as they were able to discuss matters openly with you, which some might have been wary about doing, as they might have perceived you to be the “hired gun”! 

 The successful pre-retreat consultation enabled you to start influencing the direction of travel in advance of the retreat, so that we all arrived with a basic understanding of your thoughts for the management of the business.  This saved us a huge amount of time at the event itself, and meant that you were able to ensure we retained our focus, which would have been one of the key challenges.  The other great benefit, was the excellent partner engagement you were able to develop, which was one of our key objectives.  The decision to focus upon the higher-level strategy/vison, and to steer away from too much detail, and to manage expectations in this regard, was another success. 

 Your reputation as a leading business consultant to the legal profession is undoubtedly well deserved.  We were absolutely delighted with the work you undertook for us, before, during and after a partners’ retreat to discuss future strategy.  The event was a resounding success, thanks in large part to Andrew’s exceptional advice and guidance.”

 

“Andrew presented a very informative and useful session on law firm business strategy and finance to a group of aspiring partners. I certainly saw light bulb moments from a few of them throughout the day. There was some excellent discussion points that came out and ones which I hope they will continue with throughout their careers not least to help us develop in the future.  As Managing Partner, I was very pleased with the content and the way in which it was delivered, and the delegates all very much enjoyed the day.”

 

“We knew our business model was stagnated, out of date and not fit for the post legal Services Act world. In 2010 Andrew came in and gave us a warts and all assessment of what we did well and not so well. He did not necessarily give us all the answers but he made us look at ourselves very carefully and galvanised us into action. Three years on our firm is a very different place in which to work. We now have energy and direction.”

 

“We engaged Andrew to help get some clarity and simplicity in our management processes. Andrew was able to identify what we were doing well for further improvement, whilst highlighting areas that needed streamlining to move forward. Andrew has the ability to unearth what’s really going on and provides accountability and focus to make sure the necessary work gets done.” 

 

“Andrew has a depth of knowledge about the pressures facing the owners of solicitors practices today and a wide experience of how different firms are tackling these issues. However his real strength is the clarity he brings to the planning and decision making process which allied with his energy and enthusiasm helped generate a real sense of purpose and unity amongst our partners.”

 

“We asked Andrew to facilitate a joint partners’ away day following the announcement of the proposed merger of our two firms, in order to help us bond as partners and to formulate an agreed vision and strategy for the new merged firm. Andrew’s involvement exceeded all expectations. He spent a few days with each firm a few weeks before the away day in order to get to know us and our staff, and he was able to bring this knowledge, together with his vast experience of law firms, to help us define our vision and strategy. I would recommend Andrew to any small or mid sized law firm wanting advice on strategy, whether you think you need it or not.”

 

“Andrew was retained by our practice in March 2015.  At the partners’ strategy day I found he didn’t hold back with very perceptive suggestions. This was a  very honest and refreshing approach that we found invaluable and really made us question ourselves.”

 

“Andrew Otterburn and Ian Dodd quickly got to grips with the financial landscape of our chambers by their attention to detail. Their drive, determination and dedication helped us to devise a strategic plan for growth. They were both extremely generous with their time and motivational in their responses. As a result of their input we have formulated our budget with a much clearer knowledge and understanding of our potential sources of income and our priorities for expenditure.” 

 

“Andrew meets with us each quarter to review our financial performance and to update our business plan. He holds up a mirror to the firm and forces the partners to look into it – but all in the nicest possible way!”